Justin Holder- Bob Parks Realty

Part of a great company

A few weeks ago was the Bob Parks Realty Christmas for the Children program.  This program started years ago, when the agents of our office wanted to find something for Bob for Christmas.  Bob said that what he'd prefer, in lieu of a gift, was for the agents to use that money to help some folks that were less fortunate.  So...that's where it all began! 

Bringing us to now, we're now helping several hundred kids celebrate a Christmas that would not have been quite as bright.  Folks from our office work hard all year to raise money, organize and plan for this to be an amazing day for those kids.  A day complete with carols, lunch, entertainment, MTSU football players and finally Santa (which I've been honored to play the past couple years).  It's the highlight of my year and makes me even more proud to work with such great people. Below is Bob in the black jacket.  Click any photo to enlarge.   

First class doesn't always cost more...

If you've looked over any of my blog, you'll find that Rachel and I really enjoy traveling.  Thanks to Blackberry and other gadgets available today, along with an amazing assistant, I'm able to conduct business pretty seamlessly from just about anywhere.

Last week, Rachel and I were in DC for a meeting with United Way.  Since we travel quite a bit, we're pretty versed in all the different rental car options.  Now, in the past, I generally always searched for the lowest rate more than the rental car chain.  That's all changed the past few times that I have used Enterprise.

Customer service and the art of "wow-ing" the client is something I tend to be pretty obsessed with noticing.  The little touches go a long way with us.  When we arrived in DC, even as busy as the airport was, the Enterprise desk was smooth as silk and immediately began casual conversation....not just the ole "Name please...when will you be back...etc."  Nope...they came right up, called me by name and shook my hand.  Also, noticing that Rachel had a boot brace on due to a recent fall, they asked what vehicle would be most comfortable for her.

Within the time that we signed and walked out the door, our Volvo was already pulled up and ready.  They sincerely asked if they could offer us any recommendations on local spots of interest and wished us a fun trip.

Why would they do this, many would ask?  They don't really have to work for the business as they have a pretty captive and consistent flow of people.  I guess they figure....why not?  Why not offer first class service and a little "experience" along the way?  I see now that Enterprise has not become the best by chance, but by strategy--a strategy of sincerity.  Whether it's in Baltimore, Boston or Boca Raton...you can bet I'll be lined up with them again...ready for a great "experience."  Great job!